Return Policy

Thank you for shopping at Functional Healthy Because our products include temperature-sensitive dietary supplements and medical laboratory kits, our return policy is strictly enforced to maintain health and safety standards.

1. Dietary Suppliments

  • Unopened Products: We accept returns on unopened, sealed dietary supplements within [30] days of purchase for a full refund (minus shipping fees).
  • Exclusions: We cannot accept returns on opened supplements, broken safety seals, customized daily pill packs, or refrigerated products (such as high-potency probiotics). All such sales are final.

2. Laboratory Kits

  • Unused Kits: Unused laboratory test kits may be returned within [30] days of purchase. However, due to administrative costs and handling of medical components, all returned lab kits are subject to a [15%] restocking fee.
  • Used/Submitted Kits: Once a lab kit has been opened, used, or submitted to the laboratory for analysis, it is strictly non-returnable and non-refundable.

3. How To Intiate A Return

  • To return an eligible item, please email our support team at info@functionalnutri.com with your order number. Do not ship products back to us without prior written authorization.